Refund Policy

1. Subscription Fees

NexaCOD provides access to software through paid subscription plans. Subscription fees are generally billed in advance and are non-refundable unless required by law or approved by NexaCOD in writing.

• Subscription fees pay for access to the NexaCOD software platform.
• NexaCOD does not charge a percentage fee on cash-on-delivery collections.
• NexaCOD does not refund merchant customer payments or courier-collected funds.

2. When a Refund May Be Considered

We may review refund requests on a case-by-case basis in limited situations, such as:

• Duplicate subscription charges caused by a billing error.
• A technical issue that prevents access to the platform and cannot be resolved within a reasonable time.
• A refund required by applicable law.

Approved refunds apply only to NexaCOD SaaS subscription fees.

3. What Is Not Refundable

NexaCOD is not responsible for refunds related to merchant business operations, customer orders, delivery issues, or third-party services. The following are not refundable by NexaCOD:

• Cash-on-delivery funds collected by customers, merchants, couriers, or third parties.
• Product refunds, order cancellations, exchanges, returns, or customer disputes.
• Courier fees, delivery delays, failed deliveries, remittance delays, or logistics disputes.
• Fees charged by third-party services, payment providers, ecommerce platforms, couriers, or communication providers.

4. Merchant Responsibility

Merchants are solely responsible for their own customers, products, pricing, deliveries, refunds, exchanges, taxes, legal compliance, and business operations. NexaCOD only provides software tools for operational tracking and reporting.