Privacy Policy

1 Information We Collect

We may collect the following types of information when you visit our website, create an account, subscribe to our software, or use the NexaCOD platform:

• Account information, such as your name, business name, email address, phone number, password, and account settings.
• Business information, such as store details, order information, inventory data, courier status information, customer records entered by merchants, and operational reports.
• Billing information, such as subscription plan, payment status, invoices, billing address, and limited payment metadata from third-party payment providers.
• Technical information, such as IP address, browser type, device information, operating system, log data, cookies, and usage activity.
• Support information, such as messages, attachments, feedback, requests, and communication history with our team.

2 How We Use Information

We use collected information to operate, provide, secure, and improve NexaCOD, including to:

• Create and manage user accounts and subscriptions.
• Provide ecommerce operations tools, order tracking, inventory management, courier status tracking, analytics, and reporting features.
• Process subscription billing, invoices, account notices, and payment confirmations through third-party payment providers.
• Provide customer support, troubleshoot issues, respond to requests, and improve user experience.
• Protect against fraud, abuse, unauthorized access, prohibited activity, and security risks.
• Comply with legal, tax, accounting, regulatory, and compliance obligations.

3 Merchant Data and Customer Data

Merchants may enter or import data relating to their ecommerce operations. Merchants are responsible for ensuring they have the legal right to collect, use, and upload such data to NexaCOD.

• NexaCOD acts as a software provider and processes merchant-provided data only to provide the platform and related services.
• Merchants are responsible for their own customers, orders, products, refunds, deliveries, legal notices, and privacy obligations.
• NexaCOD does not sell merchant customer data.
• NexaCOD does not process, hold, transfer, settle, or control cash-on-delivery funds or customer payments.

4 Third-Party Services

We may use trusted third-party service providers to operate our website and platform. These providers may process information only as needed to provide services to us.

5 Cookies and Tracking Technologies

We may use cookies and similar technologies to keep users logged in, remember preferences, secure accounts, analyze usage, improve performance, and support marketing or communication features. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

6 Data Sharing

We do not sell personal information. We may share information with service providers, payment processors, legal or regulatory authorities, professional advisors, or business partners only where necessary to provide the service, comply with the law, protect rights and security, or complete a business transaction such as a merger, acquisition, or asset transfer.

7 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online platform or storage system can be guaranteed to be completely secure.

8 Data Retention

We retain information for as long as needed to provide the service, manage accounts, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, and maintain security. We may delete or anonymize data when it is no longer needed.

9 International Data Transfers

NexaCOD is operated by NEXACOD LLC, a Wyoming limited liability company in the United States. Your information may be processed in the United States or other countries where we or our service providers operate. By using NexaCOD, you understand that information may be transferred to countries with different data protection laws.

10 Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or request a copy of certain personal information. You may also request account deletion or unsubscribe from non-essential communications. To exercise rights, contact us using the details below.